James Drogan

"My own sense is that the answer to 'why has it taken so long' goes beyond technology. In the first decade of the 20th century, many firms in the physical economy were often focused on how to cut costs by outsourcing or setting up global production chains, The leading providers in industries like health care and education seem exceptionally set in their traditional ways, with practices are hard for either internal executives or external entrepreneurs to uproot."

Digital Forces and the Other 70% of the US Economy, CONVERSABLE ECONOMIST, Apr 28, 2017