Trust and Communications
I have been associated with the Bernard L. Schwartz Communication Institute at Baruch College for a number of years. I have pariticpated, sometimes as a moderator, in several of the annual symposia on communication and communication intensive instruction. During this time, beginning in October 2002, I recall little conversation, formally or informally, on the role of trust in communications.
I am reminded of this by a post, Miriam Meckel on communicating trustworthiness, in David Weinberger's Joho the Blog. It seems to me that effective and efficient communications is profoundly affected by trust. If we do not discuss the issue, then, we compromise, perhaps prevent, meaningful communication.
I want to couple this with words from Jim Kelly, then the CEO of UPS.
I believe that we’re about to witness what may turn out to be the last competitive frontier business will see. It’s going to be a war over the one priceless resource. Time. And when it comes, trust may turn out to be the best investment anyone’s made (2000).
The lack of trust causes us to squander that most important of all nonrenewable resources, time.
James Drogan
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