James Drogan

I'm writing a new lecture note -- The Relevance of Data, Information, and Knowledge -- to bring a few points to the attention of my students.  In the paper I assert that "The data, information, and knowledge required to make decisions has its roots in communication."  So this statement has been running around in my head for a few days.

This evening, courtesy of Businesspundit, comes a post, The Curse of Knowledge - Why Communication at Work Is Sometimes Difficult, that bears upon the assertion. 

The opening paragraph captures the issue.

"Once you know something, it's difficult to imagine what it is like to not know it. It's called the "curse of knowledge," and it is the root of many different workplace problems. It affects communication between employees and with customers, and it can cause all your good intentioned new products to fail. It's why designing for someone who isn't like you can be so difficult."

It's a matter to which I must give more attention.  And I recommend the subject to my friends at the Schwartz Communications Institute.