James Drogan

From Irving Wladawsky-Berger comes this item.  It reminds me of a quote from Jim Kelly, former CEO of UPS, that I often use in my teaching.

“I believe that we’re about to witness what may turn out to be the last competitive frontier business will see.  It’s going to be a war over the one priceless resource.  Time.  And when it comes, trust may turn out to be the best investment anyone’s made.”

The conflict I see is that building trust requires time, that critical resource that seems to be in increasingly short supply.  Time also conflicts with instant gratification.